Returns & Exchanges Policy

Effective Date: April 4, 2025
Website: www.freshnflower.com
Business Name: FreshnFlower

At FreshnFlower, your satisfaction is important to us. As we deal with fresh, perishable flower products, we follow a strict but fair Returns & Exchanges Policy to ensure quality and hygiene are maintained.

1. No Returns After Delivery

Due to the perishable nature of flowers and garlands:

• We do not accept returns once an item has been successfully delivered.

• Please inspect the product at the time of delivery and inform us immediately if there is an issue.

2. Damaged or Wrong Product

If you receive:

• A damaged product, or

• A wrong item that doesn’t match your order

Please notify us within 1 hour of delivery with clear photos via WhatsApp at +91 91768 27272 or email us at [email protected].

We will provide either:

• A free replacement, or

• A full/partial refund, based on the situation.

Note: Claims made after 1 hour of delivery may not be accepted due to the perishable condition of the products.

3. Custom or Special Orders

Customized garlands and bulk floral orders are non-refundable and non-exchangeable, unless the item is damaged or incorrect at the time of delivery.

4. Cancellation Window

To cancel an order and receive a full refund:

• Please contact us at least 2 hours before the scheduled delivery time.

• Cancellations made after this window may not be eligible for a refund.

5. How to Contact for Returns/Exchanges

📞 Call/WhatsApp: +91 91768 27272
📧 Email: [email protected]
📍 Address: No.8/23, Kamarajar Street, Kanagasabai Colony, Koyembedu, Chennai - 600 107

We value your trust and strive to resolve any concerns quickly and kindly. Thank you for choosing FreshnFlower.