Effective Date: April 4, 2025
Website: www.freshnflower.com
Business Name: FreshnFlower
Contact: +91 91768 27272 | [email protected]

Welcome to FreshnFlower! By using our website or placing an order with us, you agree to the following Terms and Conditions. Please read them carefully.

1. Use of Our Website

By accessing or using www.freshnflower.com, you confirm that you are at least 18 years old or have the permission of a parent/guardian.

You agree not to use this website for any illegal or unauthorized purpose.

2. Product Information

We offer fresh flower garlands and floral products for various occasions. While we strive for accuracy, images shown are for reference only. Actual products may vary slightly in color, size, and design due to seasonal availability and natural variation.

3. Order Confirmation & Cancellations

• Orders are confirmed only after payment is successfully completed.

• We reserve the right to cancel any order due to unforeseen issues (e.g., unavailability, incorrect pricing). In such cases, a full refund will be provided.

• If you wish to cancel an order, please contact us at least 2 hours before the delivery time. Last-minute cancellations may not be eligible for refunds.

4. Pricing & Payment

• All prices are listed in INR (₹) and include applicable taxes.

• Payments are processed securely through trusted third-party payment gateways.

• We reserve the right to change prices at any time without prior notice.

5. Delivery Policy

• We deliver across Chennai within the selected time slot.

• Delivery charges may apply based on location.

• In case of delays due to unforeseen circumstances (traffic, weather, etc.), we will inform you promptly.

• Please ensure someone is available to receive the order at the delivery address.

6. Refund & Replacement

• If you receive a damaged or incorrect product, please notify us within 1 hour of delivery with a photo.

• Eligible cases will be replaced or refunded as per our Refund Policy.

• Due to the perishable nature of flowers, returns are not accepted.

7. Intellectual Property

All content on this website — including images, text, and branding — is the property of FreshnFlower and may not be used or reproduced without our written consent.

8. Limitation of Liability

FreshnFlower is not liable for any indirect or consequential losses, including delays, missed events, or emotional distress caused by product issues or delivery delays.

9. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our site means you accept the revised terms.

Contact Us

If you have any questions or concerns regarding these terms, please contact:

📍 Address: No.8/23, Kamarajar Street, Kanagasabai Colony, Koyembedu, Chennai - 600 107
📞 Call/WhatsApp: +91 91768 27272
📧 Email: [email protected]